Refund and cancellation

**Refund and cancellation**

Refunds will be processed as per the rules and cancellation policy of the hotels. Such refunds shall be subject to SANCHARI HOLIDAYS receiving the same from the Hotels. However, the convenience fee paid to SANCHARI HOLIDAYS paid at the time of booking is a non-refundable fee.

All cancellations made directly with the Hotels need to be intimated to SANCHARI HOLIDAYS, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the SANCHARI HOLIDAYS service fee which is independent of the convenience fee as mentioned above.

The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, SANCHARI HOLIDAYS will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, SANCHARI HOLIDAYS will credit the money to the same debit card.

Standard Cancellation Policy of the Hotels

• If cancelled 96 hours prior to the arrival date full refund will be processed. There will be 5% cancellations charges in case payment is done via Instamojo/Credit/Debit card.
• If cancelled within 48-72 hours prior to CK Inn date, then the amount would be kept as credit which can be utilized for future bookings until 6 months from the cancellation date for all the participating hotels of
• Cancellation within 24 hours before the check-in will attract one night retention.
• The mentioned amount can be adjusted against future booking as per the applicable tariff for the amended date.

For Groups / Special Celebration Dates (24th, 25th, 30th & 31st of December & Long weekends)

• 25% if cancelled forty five days in advance.
• 50% if cancelled thirty days in advance.
• 50% if few of the total booked rooms are cancelled.
• 100% if cancelled fifteen days in advance or later.
• Credit/Debit card cancellations will be charged 5% extra.